Support
At Ink & Print we will supply you with the highest quality of product at the best possible price, supported by a caring and dedicated customer service team. We believe that it is really important that we deliver you peace of mind at all times when using our service, which is why we are making the following promises to you:
Respond to any email or telephone enquiry within 24 hours.
Offer a full refund or exchange if you are not entirely satisfied with any of our products.
Our inks are covered by the Van Son warranty, offering you 100% peace of mind.
The Van Son Warranty
Van Son wish you to have the confidence to know that we stand by our product. We are so confident of our product that we offer a warranty on the below terms which is over and above your statutory rights:-
- If it is alleged that our product has a re-manufacturing or ink fault that has damaged your printer then:
- (a) We will either:-
- (i) Arrange for an inspection of the printer and or ink cartridge for you; or
- (ii) Talk through a range of options with you over the telephone.
- (b) If our inspector or agent indicates that our products have caused damage to your printer or alternatively if we are satisfied that our ink cartridges have a re-manufacturing or ink fault then:
- (i) We will pay for replacement parts.
- (ii) We will also pay for either:-
- (a) Labour expenses incurred by our technicians and the cost of parts; or
- (b) The labour expenses of your technicians provided that Van Son have given prior written consent to paying for your technician and also the cost of installing of parts.
- (iii) We will also pay for any associated costs such as travel and accommodation but this must be agreed in writing with us prior to these costs being incurred.
- (iv) Please also refer to our standard terms of conditions that show how we replace ink cartridges.
Please contact us for full details about the Van Son Warranty
